ToolWale will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts ToolWale reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
1. bad weather
2. flight delays
3. political disruptions
4. any other act of God, and
5. other unforeseen circumstances beyond our control
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"
Returns and Exchange conditions:
ToolWale will accept Return or Exchange only if the following conditions are met.
1. The tags on the product should be intact.
2. The product should be unwashed, unused and in an undamaged condition.
3. The item needs to be returned along with the original packaging.
4. Limitation on refund amount for courier charges
If the customer wants to instant return or return within 30 days, and ToolWale does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to care@ToolWale.com and ToolWale will refund the amount. ToolWale will refund the courier slip amount or INR 160 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 160 per kg for items being returned.
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the Courier company that the RVP has been done for a particular shipment/order.
RVP: slip to be produced in case of discrepancy between customer and our logistics partner
In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pick up.
In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.